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We aim to reply to every email within one hour, around the clock — including weekends. WhatsApp messages are often answered within minutes. If your issue is urgent, WhatsApp is the fastest route.

Yes. Email trial@iptvforest.com or use the contact form above and select "Free trial request." We'll set up your 24-hour trial and send credentials to your email, usually within the hour. No credit card required.

The more detail you can give, the faster we can help. Include: your device model, which app you're using, a description of the problem (what happens vs what you expected), any error messages you see, and ideally a screenshot via WhatsApp. Your account username (from your activation email) is also useful.

Annual plan subscribers are covered by a 7-day money-back guarantee. If IPTV Forest doesn't meet your expectations within the first 7 days of a paid annual plan, contact support and we'll issue a full refund — no questions asked.

Yes. Our support team handles messages in English, Arabic, and French. Write to us in whichever language you're most comfortable with and we'll reply in the same language.

First check your spam or junk folder — activation emails sometimes land there. If it's still not there after 10 minutes, email support@iptvforest.com or message us on WhatsApp with your name and the email address you used to sign up. We'll resend your credentials immediately.